Challenge
Long queues at offices
How we help
File from home on WhatsApp in Odia, Hindi, or English - no travel, no form-filling counters.
Citizen grievance portal
Your grievance, heard and tracked.
Jana Samadhan helps citizens of Odisha file grievances on WhatsApp, register for Online Hearings, and receive updates until the case is resolved - with officer accountability and clear SLAs.
Already filed? Message Status followed by your GR number on WhatsApp.
Jana Samadhan
+91 63719 12718·online
Namaste, my ration card renewal is pending at the Khordha office for 3 months.
11:45 AMLogged as #GR-9821. Routed to Commerce & Transport · Khordha. An officer will respond within the 48-hour SLA. You will get WhatsApp updates.
11:46 AMType a message
Problem to resolution
How Jana Samadhan solves your problem
From the moment you message WhatsApp to the day your case is closed, every step is tracked.
- 1You file
- 2Auto-routed
- 3Officer reviews
- 4Dept. acts
- 5You are notified
- 6Case closed
Challenge
No tracking after filing
How we help
Get a reference ID instantly. Check status anytime by messaging Status GR-… on WhatsApp.
Challenge
Cases stuck between desks
How we help
Auto-routed to the right OSD desk across 30 districts with a 48-hour SLA and audit trail.
Challenge
No updates until you chase
How we help
WhatsApp alerts when your case is received, assigned, forwarded, answered, or closed.
WhatsApp grievance
How citizens file and track on WhatsApp
A simple guided chat - no app install beyond WhatsApp, no office visit.
Open WhatsApp
Tap “File on WhatsApp” and start a chat with the Jana Samadhan bot.
Choose language & desk
Pick Odia, Hindi, or English, then the category (Commerce & Transport, Steel & Mines, or Ganjam) and your district.
Describe & attach
Write a short description. Add photo, PDF, or video evidence if needed. Confirm your name and area.
Get reference ID
Your grievance is logged and auto-routed. Save the GR-… number for all future updates.
Track & update
Message Status GR-… anytime. Update open cases or list your grievances from the same chat.
Online Grievance Hearing
Register for a hearing before the Minister’s Office
When a hearing is announced, register online during the open window. Screening, serial numbers, and Google Meet details come on WhatsApp.
1
Browse open hearings
Visit Online Hearing to see sessions announced by the Hon’ble Minister’s Office.
2
Register online
Fill personal details, department, grievance description, and optional documents during the open window.
3
Screening & serial
PS / OSD officers screen registrations. Selected citizens receive a serial number.
4
Join on Google Meet
Meeting link and hearing-day details are sent to your WhatsApp before the session.
Notifications
Stay informed without chasing offices
Every important milestone is pushed to your registered WhatsApp number.
- ✓Grievance received & logged
- ✓Assigned to an officer
- ✓Forwarded to department
- ✓Department response shared
- ✓Resolved or closed
- ✓Hearing registered / selected
Example alert
“Your grievance #GR-9821 has been forwarded to the concerned department. You will be notified when they respond.”
Platform services
Everything Jana Samadhan offers citizens
One portal for filing, hearings, tracking, and accountability across Odisha.
WhatsApp grievance bot
Guided filing in Odia, Hindi & English with photo, PDF, and video attachments.
Status, update & list
Check any case, add updates to open grievances, or list all your filings from chat.
Online Grievance Hearing
Register for Minister’s Office hearings and attend via Google Meet with WhatsApp updates.
WhatsApp notifications
Automatic alerts at every milestone - from receipt to resolution and hearing selection.
30 districts · 3 OSD desks
Commerce & Transport, Steel & Mines, and Ganjam District - routed to the right officers.
48-hour SLA
Response deadlines, breach alerts, and escalation so cases do not sit idle.
Department closed loop
Departments acknowledge and act on tokenized portal links - every step stays on record.
Full audit trail
Journey timeline from filing to closure - accountability that outlasts transfers.
Benefits for every citizen
- No office visit required to file
- Trilingual - Odia, Hindi & English
- Instant reference number
- Proactive WhatsApp updates
- Hear your case before the Minister’s Office
- Transparent SLAs & officer accountability
3 ministerial desks · 30 districts
Your grievance is routed to the correct Operational Support Desk.
Commerce & Transport
9 total · 8 open
Steel & Mines
3 total · 1 open
Ganjam District
1 total · 1 open
Ganjam
4 total · 4 open
Shri Bibhuti Bhusan Jena
Cabinet Minister, Odisha
Message from the Honourable Minister
“Every citizen of Odisha deserves to be heard. Jana Samadhan brings grievance redressal to your WhatsApp - transparent routing, timely responses, and Online Hearings so that no voice is lost between offices. Use this platform with confidence; we are accountable to you.”
- Shri Bibhuti Bhusan Jena
Cabinet Minister, Odisha
Live portal impact
30
Districts covered
-
Median first reply
19%
Resolution rate
16
Total on record
Recent cases (identity protected)
- #GR-202608-00019OdishaCommerce & Transport1d 23h
- #GR-202608-00018GanjamGopalpur Constituency1d 23h
- #GR-202608-00017GanjamGopalpur Constituency1d 7h
- #GR-202608-00015OdishaCommerce & Transport20h left
- #GR-202608-00013OdishaCommerce & Transport20h left
Ready to begin?
File today. Track every step. Get heard.
Citizens use WhatsApp and Online Hearing to file, track, and resolve grievances.